At the University of Phoenix, the UX team had the unique privilege of having a state-of-the-art user research and design lab. The lab had a collection of rooms that housed state-of-the-art tech to assist the team in making the most user-friendly solutions. There, we could use rooms that had floor-to-ceiling whiteboards to draw and brainstorm ideas. Multiple monitors where we could share our solutions. Both of these things helped when we used the lab for user testing. We could use one of the monitors to watch the camera looking at the user's facial reactions and another monitor to watch what they were doing on the desktop screen. We could use the whiteboard walls to record the most valued feedback we found from each test.
The lab had the most advanced technology to watch and test users. We have three testing rooms that were designed to collect the most information from the users. They had multiple cameras and microphones, one-way windows, and multiple types of desktops, tablets, and phones to conduct the tests on.
The team consisted of three UX designers and three full-time UX researchers. Despite having a full-time research team, the UX design team often did tests on their own. In one of the most rigorous testing cycles, the UX team tested 15 users in two-hour individual testing cycles over the course of three weeks.
After our research was completed, we would share our results and findings with the company. Having advanced skills in infographics, I would often turn the results into quick, easy-to-understand, eye-catching infographics. They made such a statement around the company, that I was quickly being approached by higher leadership to create company-wide infographic presentations for any and all data sets. These infographics were shared through presentations or displayed on walls.
Ironically, infographic creation and UX design have a lot of things in common. The users and the viewers are both trying to accomplish a goal, quickly and efficiently to get to the desired end result. In infographics, this means that the graphics need to be clear, easy to read, and quick to consume. Viewers should be able to easily understand the data displayed without any sense that they are solving a puzzle. It needs to be a quick concise read that will give them the information they are looking for.
Below I have shared a few infographic designs I had created for the University of Phoenix's UX research results.
Email Life Cycle Flow
University Of Phoenix Website ADA Color Study
BlackBoard User Study
